Terms and Conditions

Terms and Conditions of Use

Effective Date: May 17, 2025

Applies to all websites, platforms, and services owned and operated by SBM & Web Design LLC, including Call Knights and its related domains.

1. Overview

Welcome to Call Knights, a DBA of SBM & Web Design LLC, a Florida limited liability company ("Company," "we," "our," or "us"). These Terms and Conditions ("Agreement") govern your ("Customer," "Client," "you," or "your") access to and use of our proprietary software, websites, platforms, applications, and professional services (collectively, the "Services").

This Agreement constitutes a legally binding contract between you and SBM & Web Design LLC. By clicking “I Agree,” using the Services, or otherwise manifesting assent, you acknowledge that you have read, understood, and agreed to be bound by this Agreement. If you do not agree, do not access or use the Services.

2. Definitions

  • Services: All features, functions, and tools provided by us, including software, voice assistants, CRM tools, automation, messaging, scheduling, integrations, and professional services.
  • Professional Services: Any optional services such as marketing, consulting, onboarding, design, or development provided by us beyond the software platform.
  • Content: Any information, files, media, or other materials submitted, stored, transmitted, or processed through the Services.
  • User: Any person authorized to access or use the Services under your account.

3. License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business use, subject to this Agreement.

4. Acceptable Use

You agree not to:

  • Use the Services for any unlawful, deceptive, harmful, or abusive activities;
  • Reverse engineer, decompile, modify, resell, or distribute the software or Services;
  • Access, probe, scan, or tamper with our systems or the data of other users;
  • Violate any applicable data privacy or marketing laws, including TCPA, CAN-SPAM, GDPR, and CCPA.

5. Subscription, Billing & Cancellation

  • All subscriptions are billed in advance and auto-renew monthly or annually, as selected.
  • By entering your payment details, you authorize recurring charges without further approval unless canceled according to our cancellation policy.
  • Failure to cancel prior to your renewal date constitutes acceptance of continued service and charges.
  • You may cancel anytime through your account dashboard.

Upon cancellation:

  • Access to Services ends immediately.
  • Remaining credits, days, or prepaid time are forfeited.
  • No refunds or prorated credits will be issued under any circumstances.

You irrevocably waive the right to initiate chargebacks or reversals.

6. Termination & Suspension

We may, at our sole discretion, suspend or terminate your access to the Services, in whole or in part, immediately and without notice, if:

  • You breach this Agreement or applicable law;
  • Payment is not received or is reversed;
  • We detect abuse, fraud, misuse, or security risks;
  • It is necessary to protect the integrity, availability, or legality of our Services.

We may suspend or restrict specific features or integrations (e.g., third-party APIs) without suspending the entire account to maintain system stability or compliance.

7. Data Ownership, Privacy & Retention

  • You retain all ownership rights to your data.
  • You are solely responsible for ensuring compliance with applicable privacy regulations, including HIPAA, HITECH, and similar laws.
  • We do not act as a Business Associate under HIPAA unless a separate BAA is signed by both parties.
  • Clients using HIPAA-regulated data must notify us in writing via email or other prescribed method. We may take additional protective measures but make no guarantees.
  • You are encouraged to export your data before cancellation. We do not guarantee data availability post-termination.

8. Third-Party Tools and Integrations

Our Services may integrate with third-party software and APIs. We are not responsible for their availability, accuracy, performance, or terms of use.

9. Beta Features & Changes to Services

  • Beta features are experimental and provided “as-is” with no warranties or support.
  • We may change, add, or remove features or services at any time without notice.

10. User Responsibilities

  • You are responsible for keeping your account credentials secure.
  • You are responsible for all actions taken under your account.
  • Notify us immediately if you suspect unauthorized access or security breaches.

11. Intellectual Property

All intellectual property related to the Services remains the exclusive property of SBM & Web Design LLC. This includes source code, branding, UI/UX, documentation, and workflows. Any custom work delivered remains our property unless explicitly stated otherwise in writing.

12. Service Level Disclaimer

We do not guarantee uninterrupted service, error-free operation, or system uptime. Maintenance and outages may occur.

13. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages, or for loss of revenue, data, business, or goodwill.

Our total liability is limited to the amount you paid us in the 12 months prior to the event giving rise to the claim.

14. Disclaimer of Warranties

Services are provided “as-is” and “as-available” without warranties of any kind. We disclaim all implied warranties including merchantability and fitness for a particular purpose.

15. Indemnification

You agree to indemnify and hold harmless SBM & Web Design LLC, its officers, employees, and affiliates from claims or losses arising from your use of the Services or violation of this Agreement.

16. Governing Law & Jurisdiction

This Agreement is governed by Florida law. Any disputes will be resolved exclusively in Hillsborough County, Florida. You waive any objections to jurisdiction or venue outside of this location.

17. Arbitration & Class Action Waiver

All disputes will be resolved by binding arbitration in Hillsborough County, Florida. You waive the right to participate in class actions, mass arbitrations, or group litigation.

18. Force Majeure

We are not liable for events beyond our control, including natural disasters, cyberattacks, internet outages, regulatory changes, or labor unrest.

19. Changes to Terms

We may update these Terms at any time. Your continued use of the Services after changes are posted signifies your acceptance.

20. Electronic Consent

By using our Services, you consent to receive communications electronically and agree that electronic actions (e.g., clicks, form submissions) are legally binding.

21. Severability

If any provision is found unenforceable, the rest of the Agreement remains in effect.

22. Entire Agreement

This is the entire agreement between you and SBM & Web Design LLC and supersedes any previous understandings or agreements.

23. Professional Services Disclaimer

Optional services such as marketing or consulting:

  • Are provided on a best-effort basis.
  • May incur additional fees.
  • Do not guarantee specific results, leads, or ROI.

24. No Legal or Financial Advice

Any templates, strategies, or materials are for general informational use only. Consult a licensed professional for legal, tax, or financial advice.

25. No Reliance on Representations

You agree that you are not relying on any promises, guarantees, or representations made outside of this written Agreement, including marketing or sales materials.

26. Survival

All provisions relating to intellectual property, indemnification, limitations of liability, governing law, arbitration, disclaimers, and this section shall survive termination of this Agreement.

27. Contact Information

SBM & Web Design LLC
Operating As: Call Knights
Registered in: Florida, USA
Email: [email protected]
Phone: (813) 212-8929
Website: https://app.knightshq.com