Effective Date: May 17, 2025
Applies to all platforms operated by SBM & Web Design LLC, including Call Knights and all related websites, subdomains, applications, and services.
This Privacy Policy describes how SBM & Web Design LLC ("we", "our", or "us"), operating as Call Knights, collects, uses, shares, and protects your information when you use our services, websites, platforms, and applications ("Services"). By accessing or using our Services, you consent to the collection, use, and disclosure of your information as outlined in this Policy.
We use the collected information to:
We may share your data with trusted third parties to support the operation and delivery of our Services. These include, but are not limited to, cloud infrastructure providers (e.g., AWS, Google Cloud), analytics platforms (e.g., Google Analytics, Meta Pixel), CRM and marketing service providers, communication partners, and legal authorities when required by law.
We may update or change service providers or subprocessors at any time. By continuing to use our Services, you consent to such data sharing and vendor involvement.
We do not sell your personal information.
If you are a business using our platform to collect, process, or store data from your customers, users, or patients, you are solely responsible for complying with all applicable privacy and data protection laws, including but not limited to HIPAA, GDPR, CCPA, and other regional or industry-specific regulations.
HIPAA-related protections are available only to clients who (i) notify us in writing of their intent to use the platform to process Protected Health Information (PHI), and (ii) receive written confirmation from us that HIPAA features have been activated on their account and a Business Associate Agreement (BAA) has been executed. Absent such written confirmation and agreement, we disclaim all responsibility for handling PHI or other regulated data.
We do not process, access, or assume liability for any Protected Health Information (PHI) or other regulated sensitive data unless explicitly agreed to in a signed Business Associate Agreement (BAA). You must notify us in writing if you intend to use our Services to transmit or store PHI. Absent such an agreement, we disclaim all liability and obligations associated with the handling of PHI or regulated data.
For clients using our Services to interact with their own users or customers, we act solely as a data processor. You, as the client, are the data controller and are solely responsible for obtaining all necessary consents and for the legal use of the data you collect. We do not determine the purposes or means of the processing of that data.
By using our Services, you grant us permission to send and receive SMS, place and record phone calls, and deliver emails on your behalf as part of your account’s functionality. You are solely responsible for obtaining all legally required consents from your users, contacts, or customers before initiating communication using our platform. By using our Services, you explicitly consent to the use of cookies, tracking technologies, and communication methods as described herein.
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure. You understand and agree that use of our Services is at your own risk, and we do not guarantee absolute security. To the fullest extent permitted by law, we disclaim all liability for any unauthorized access, loss, or alteration of your data.
Your data may be stored and processed on secure servers operated by reputable third-party providers located in the United States. We may change infrastructure or providers without notice to ensure service quality and security.
We retain data for as long as necessary to deliver the Services, comply with our legal obligations, resolve disputes, or enforce our agreements. You may request deletion of your data, subject to our need to retain certain records under applicable law.
Depending on your location and applicable laws, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data. To exercise these rights, contact us at [email protected]. We reserve the right to verify your identity before processing such requests.
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect or solicit information from children. If we learn that we have unintentionally collected data from a minor, we will take steps to delete it promptly.
If you access the Services from outside the United States, you understand and agree that your information may be transferred to and processed in the United States, subject to U.S. laws and regulations. Your use of the Services constitutes your consent to this transfer and processing. By using our Services, you explicitly consent to the use of cookies, tracking technologies, and communication methods as described herein.
We may use cookies, pixels, and similar technologies from various providers to personalize content, provide functionality, and analyze site performance. By using the Services, you consent to the use of such tools, including third-party services of our choosing. You can adjust your browser settings to disable some tracking, though this may limit your experience. By using our Services, you explicitly consent to the use of cookies, tracking technologies, and communication methods as described herein. We do not control the use of cookies and tracking tools by third-party providers and disclaim responsibility for their data practices. Please refer to their privacy policies.
If you discover a potential security issue or vulnerability within our Services, please report it to [email protected] so we can investigate and address it appropriately.
We may revise this Privacy Policy at any time. The updated version will be posted on this page with a revised effective date. Your continued use of the Services after such changes constitutes your acceptance of the updated Policy. Please review our Terms and Conditions, which govern disputes, including mandatory arbitration and class action waivers.
SBM & Web Design LLC
Operating As: Call Knights
Email: [email protected]
Phone: (813) 212-8929
Website: https://app.knightshq.com